Recent engagements built with reliability in mind.
We build software and AI systems that integrate cleanly, pass security review, and stay steady after launch. Here are a few highlights.
At a glance
Case studies
Each project shipped with clear outcomes, observability, and ownership plans.
Problem
Support tickets were slow to route and needed consistent escalation rules.
Solution
Designed an AI-assisted triage flow with retrieval, escalation guardrails, and integrations to the existing ticketing and auth stack.
Outcome
Reduced handling friction post-launch; faster routing without bypassing controls.
Problem
Analysts waited on engineering to ship new alerts and dashboards.
Solution
Built governed ingestion pipelines and a clear data model with lineage, plus review workflows and dashboards for analysts.
Outcome
Analysts shipped new alerts without waiting on engineering cycles.
Problem
Clinical ops needed AI support without risking PHI exposure.
Solution
Implemented retrieval-augmented responses with PHI redaction, access controls, and audit trails; partnered with security for review.
Outcome
Improved documentation completeness while meeting internal compliance expectations.
Details
What we delivered
Problem
Support tickets were slow to route and needed consistent escalation rules.
Solution
Designed an AI-assisted triage flow with retrieval, escalation guardrails, and integrations to the existing ticketing and auth stack.
Outcome
Reduced handling friction post-launch; faster routing without bypassing controls.
Problem
Analysts waited on engineering to ship new alerts and dashboards.
Solution
Built governed ingestion pipelines and a clear data model with lineage, plus review workflows and dashboards for analysts.
Outcome
Analysts shipped new alerts without waiting on engineering cycles.
Problem
Clinical ops needed AI support without risking PHI exposure.
Solution
Implemented retrieval-augmented responses with PHI redaction, access controls, and audit trails; partnered with security for review.
Outcome
Improved documentation completeness while meeting internal compliance expectations.
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